RETURNS, WARRANTIES AND CLAIMS TERMS APPLICABLE TO SPAIN AND PORTUGAL       1) For private-customer reservations, any return or warranty procedure must be carried out directly at the collection point.       2) For claims relating to dispatch errors, please contact us directly by telephone on +34 871 201 578.       3) Before completing the goods return form, you must have read, understood and accepted the return conditions set out below: ----------------------------------------------------------------------------------------------------------------------------------------- GENERAL TERMS FOR RETURNS AND/OR DISPATCH CLAIMS Free-of-charge returns or dispatch claims will not be processed after 10 working days from the date of the delivery note in the case of standard transport.            *For the Canary Islands, claims must be made within 5 days of “receipt” of the goods. Once this period has elapsed, the following return charges will apply, with a minimum charge of €5:             *15% of the purchase price per item will be charged when no handling, cleaning, repackaging or labelling is required. (This charge will never exceed €5 per item).              *30% of the purchase price per item will be charged when any handling, cleaning, repackaging or labelling is required. (This charge will never exceed €10 per item). Only previously authorised returns will be accepted; the authorisation code provided by LUBRIMARKT in the reply email must be clearly displayed on the outside of the package. This code must be used within the 5 days following its assignment; after this time it will be deactivated. Every authorised return must include a copy of the purchase delivery note inside the package. The sender must pay the shipping costs. Returns sent carriage forward will only be accepted when the reason is an error in the product specifications or applications stated on the website https://www.LubriMarkt.es or when the return is due to a dispatch error. Catalogue errors corrected on the website will not be grounds for a carriage-forward return.   In addition: Products will not be accepted for return more than 6 months after the purchase delivery note. Discontinued products will not be accepted for return. Personalised products will not be accepted for return. Made-to-order products will not be accepted for return. Products with a taxable base below €6 will not be accepted for return, except where the reason is an error in the product specifications or applications stated on the website https://www.LubriMarkt.es Products that are not in a condition suitable for resale will not be accepted for return, including items with scratches, signs of use or installation, or dirt. Products showing clear signs of having been installed will not be accepted for return. Products without their original packaging will not be accepted for return. Batteries with the protective film removed from the cells will not be accepted for return, even if they have not been activated. RETURN PROCEDURE To process a return correctly, proceed as follows: Complete the RMA form in full. Incorrect or missing information may delay the process and may even result in the item being returned. Identify each product individually, stating the corresponding reason for return. Where necessary, you will be instructed to prepare a package containing the products to be returned together with their accessories and/or components. Everything must be packaged correctly to prevent possible transport damage. The authorisation code provided by LUBRIMARKT in the reply email must be clearly displayed on the outside of the package. A copy of the purchase delivery note must be included inside. Once packaged and sealed, it must be sent to the address below. The shipment may be sent through the carrier of your choice, except in cases involving an error in the product specifications or applications stated on the website https://www.LubriMarkt.es, in which case it must be sent through the carrier specified, to the following address: LUBRIMARKT TECHNICAL DEPARTMENT AVDA.REI JAUME II,21 07300 INCA (MALLORCA) BALEARIC ISLANDS Once the package arrives at our premises, it will be inspected by our technicians. If any issue is found (missing delivery note, damage, product discrepancies, etc.), the customer will be informed immediately. If everything is correct, the products’ condition and/or operation will be checked and the corresponding amount will be refunded. For enquiries or shipment tracking, please contact the RMA Department via: Telephone 871 201 578. Email ventas@lubrimarkt.es GENERAL WARRANTY TERMS All products with a taxable base above €6 are covered by a 2-year warranty from the date of the delivery note, except:             -Batteries, which are covered for 12 months from the date of the delivery note.             -Electrical products, which are covered for 12 months from the date of the delivery note.             -Wear items (tyres, brake pads, clutches, seals, etc.), which are not covered by warranty except for manufacturing defects.  Products under warranty that show a fault or malfunction will be replaced (*) with new ones.           * (If the product is working correctly, the reported fault is not a fault, or the issue is due to incorrect installation or adjustment of the product, LUBRIMARKT will charge the transport costs on the next invoice) The following products are excluded from warranty:          -Products showing impact damage, total or partial breakage, or physical tampering.          -Products damaged in transit as a result of inadequate packaging.          -Products that have stopped working due to improper use.  Only previously authorised warranty claims will be accepted; the authorisation code provided by LUBRIMARKT in the reply email must be clearly displayed on the outside of the package. This code must be used within the 5 days following its assignment; after this time it will be deactivated. Every authorised warranty claim must include a copy of the purchase delivery note inside the package. Tyre warranties do not cover hernias (a bulge in the tyre sidewall caused by the breaking of the casing cords following an impact). Battery warranty claims follow a special procedure, as batteries are generally collected, except when explicitly instructed otherwise by a technician or sales representative. The procedure must be completed using the form and following the instructions provided by the RMA department. WARRANTY PROCEDURE To process a warranty claim correctly, proceed as follows: Complete the RMA form in full. Incorrect or missing information may delay the process and may even result in the item being returned. Identify each product individually, stating the corresponding fault. Avoid descriptions such as “does not work”, “defective”, “faulty”, etc. Where necessary, you will be instructed to prepare a package containing the defective products together with their accessories and/or components. Everything must be packaged correctly to prevent possible transport damage. The authorisation code provided by LUBRIMARKT in the reply email must be clearly displayed on the outside of the package. A copy of the purchase delivery note must be included inside. Once packaged and sealed, the shipment must be sent through the specified carrier to the following address: LUBRIMARKT TECHNICAL DEPARTMENT AVDA.REI JAUME II,21 07300 INCA (MALLORCA) BALEARIC ISLANDS Once the package arrives at our premises, it will be inspected by our technicians. If any issue is found (missing delivery note, damage, product discrepancies, etc.), the customer will be informed immediately. If everything is correct, the products’ condition and/or operation will be checked and the corresponding amount will be refunded. For enquiries or shipment tracking, please contact the RMA Department via: Telephone +34 871 201 578. Email ventas@lubrimarkt.es Complete the online RMA form.  Incorrect or missing information may result in charges being deducted from the refund and may even lead to the RMA being rejected. Each product must be identified individually with the reason for return. Thank you very much. Online RMA form

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