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RETURNS, GUARANTEES AND CLAIMS CONDITIONS APPLICABLE TO SPAIN AND PORTUGAL 1) For individual reservations, any return or guarantee procedure must be carried out directly at the collection point. 2) For claims related to shipping errors, please contact us directly by phone +34 871 201 578. 3) Before proceeding to fill in the merchandise return form, you must have read, understood and accepted the conditions of return indicated below: ------------------------------------------ -------------------------------------------------- --------------------------------------------- GENERAL CONDITIONS FOR RETURNS AND / OR CLAIMS OF EXPEDITION Returns will not be processed without charge, nor claims of dispatch after 10 business days from the date of the delivery note, in the case of conventional transport. *In the case of the Canary Islands, the time to claim will be 5 days from the "reception" of the material. After this period, the surcharges for returns will be as follows, with a minimum of €5: *15% of the purchase price per item will be charged when no handling, cleaning, repackaging or labeling work is required. (This amount will in no case exceed €5 per item). *30% of the purchase price per item will be charged when any handling, cleaning, repackaging or labeling work has to be done. (This amount will in no case exceed €10 per item). Only previously authorized returns will be accepted; which must clearly indicate on the outside of the package the authorization code provided by LUBRIMARKT in the reply mail. This code must be used within 5 days of its assignment, after this time it will be unusable. All authorized returns must include a copy of the purchase receipt in the package. Postage must be paid by the sender. Postage due returns will only be accepted when the reason for the return is an error in the characteristics or applications of the product outlined on the website https://www.LubriMarkt.es or said return is due to a shipping error. Catalog errors corrected on the web will not be a reason for return postage due. In addition: Returns of products will not be accepted after 6 months from the purchase receipt. Returns of discontinued products will not be accepted. Returns of personalized products will not be accepted. Returns of products on request will not be accepted. Returns of products with a taxable base of less than €6 will not be accepted, except when due to an error in the characteristics or applications of the product outlined on the website https://www.LubriMarkt.es Returns of products that are not in conditions for subsequent sale, such as scratches, marks of use or assembly, dirt. Returns of products with clear indications of having been installed will not be accepted. Returns of products without their original packaging will not be accepted. Returns of batteries with the protective film removed from the vessels will not be accepted, even if they have not been activated. PROCESS TO PROCESS A RETURN To correctly process a return, proceed as follows: Complete the RMA form in its entirety. Incorrect data or the omission of the same can cause delays in the process and even the return of the same. Identify each product individually with the corresponding reason for return. If necessary, it will be indicated that a package be prepared, where the products to be returned with their accessories and/or components will be placed. Everything must be packed correctly to avoid possible damage during transport. The authorization code provided by LUBRIMARKT in the reply email must be clearly indicated on the outside of the package. A copy of the purchase receipt must be included inside. Once packed and sealed, it must be sent to the address indicated below. The shipment will be made by the agency that is most convenient for you, except in cases of errata in the characteristics or applications of the product outlined on the website https://www.LubriMarkt.es, in which the shipment will be made through the agency. transport indicated, to the following address: LUBRIMARKT TECHNICAL DEPARTMENT AVDA.REI JAUME II,21 07300 INCA (MALLORCA) BALEARIC ISLANDS breakages, product discrepancies, etc.) will be immediately communicated to the customer. If everything is correct, the perfect condition and/or operation of the products sent will be checked and payment will be made. To make inquiries or track the shipment, you must contact the RMA Department, through: Telephone 871 201 578. Email ventas@lubrimarkt.es GENERAL CONDITIONS FOR GUARANTEES All products with a taxable base greater than €6 have a guarantee 2 years from the date of delivery note, except for: -Batteries, which have a guarantee of 12 months from the date of delivery note. -Electrical products, which have a 12-month guarantee from the delivery note date. -Wear products (tyres, brake pads, clutches, seals, etc.) that lack warranty, except for manufacturing defects. The products in the guarantee period that present a fault or malfunction, will be changed (*) for new ones. * (In the event that the product works correctly, the failure indicated was not such or it was a poor assembly or adjustment of the product, LUBRIMARKT will affect the transport costs on the following invoice) Products that: -Declare blows, total or partial breaks, physical manipulations. -As a consequence of a bad packing they suffer damages in the transport. -They have stopped working due to improper use of them. Only previously authorized guarantees will be accepted; which must clearly indicate on the outside of the package the authorization code provided by LUBRIMARKT in the reply mail. This code must be used within 5 days of its assignment, after this time it will be unusable. All authorized guarantees must include a copy of the purchase receipt in the package. Tire warranties do not cover hernias (bulging in the sidewall of the tire, caused by the carcass cords breaking after an impact). The battery guarantees will have a special process since they are collected as a general rule, except by explicit order of the technician or commercial. The process of processing them will be carried out by completing the form and following the instructions given by the RMA department. PROCESS FOR PROCESSING A GUARANTEE To correctly process a guarantee, proceed as follows: Complete the RMA form in its entirety. Incorrect data or the omission of the same can cause delays in the process and even the return of the same. Identify each product individually with the corresponding failure. Avoid fault descriptions such as "does not work", "defective", "failure" etc. If necessary, it will be indicated that a package be prepared, where the defective products with their accessories and/or components will be placed. Everything must be packed correctly to avoid possible damage during transport. On the outside of the package, you must clearly indicate the authorization code provided by LUBRIMARKT in the reply mail. A copy of the purchase receipt must be included inside. Once packed and sealed, the shipment will be made by the transport agency indicated, to the following address: LUBRIMARKT DEPARTAMENTO TÉCNICO AVDA.REI JAUME II,21 07300 INCA (MALLORCA) BALEARES Once the package arrives at our facilities, it will be checked by the technicians and if there is any incident (lack of delivery note, breakages, product discrepancies, etc.), the customer will be notified immediately. If everything is correct, the perfect condition and/or operation of the products sent will be checked and payment will be made. To make inquiries or track the shipment, you must contact the RMA Department, through: Telephone +34 871 201 578. Email ventas@lubrimarkt.es Fill in the online RMA form. Incorrect or missing data could result in credit charges and even RMA rejection. Each product must be identified individually with the reason for return, thank you very much. RMA online form
